Return & Exchange Policy
Celebration Props — Transparent. Fair. Professional.
Our Commitment
Celebration Props operates on a simple principle: customers should never be punished for defects, logistics failures, or system errors. Our return and exchange policy is designed for fairness, accountability, and operational clarity — not marketing fluff.
Return Window
Day 1
Inspection upon delivery
Days 2–6
Usage validation period
Day 7
Final return eligibility
Eligible Returns
- Manufacturing defects
- Logistics damage during shipping
- Incorrect item fulfillment
- Product mismatch with description
- Functional failure of supplied items
Non-Returnable Items
- Customized products
- Used items
- Consumables
- Damaged due to misuse
- Items without original packaging
Return Process
- Submit return request with order ID
- Receive authorization code
- Secure product packaging
- Return shipment
- Inspection and refund processing
Refunds
Refunds are processed to the original payment method within 3–5 business days after inspection approval. Celebration Props reserves the right to issue partial refunds for returned items not in original condition.
Support & Returns
Email: support@celebrationprops.com
Phone: +1-800-235-3272
Hours: Mon–Fri | 9AM–6PM